Shipping policy
Hello, dear crafters! 💛
We’re so happy you’re here. Every Dear Craft parcel is packed with care and a little sparkle of joy from our studio to your doorstep. Here’s everything you need to know about how we ship your creative treasures.
All our parcels are sent via Royal Mail Tracked 48 or Royal Mail International so that you can follow their journey right to your door.
UK Shipping
Currently, we ship to addresses within the United Kingdom only. As a small makers’ team of just two, we’re focusing on ensuring each order is carefully prepared and delivered with love. We hope to offer international shipping in the future, once our team and logistics are in place, so stay tuned!
- Free Shipping: Orders over £50
- Standard Shipping: £3.99
- Express Shipping: £6.99 (for those who are extra excited to get crafting!)
Dispatch Time: 1–2 working days for in-stock orders
Delivery Time:
- Standard: 2–4 working days after dispatch
- Express: 1–2 working days after dispatch
Special October Notes
To celebrate Rainie’s birthday and Daisy's final submission of her PhD thesis, our studio will be on holiday from 4–21 October. Any orders placed during this period will be dispatched from 22 October onwards. We appreciate your patience and promise your kits will be packed with extra care and love 💛
During this special month (1-31 October), all kit orders enjoy free UK shipping!
🧵 Pre-orders & Made-to-Order Kits
Some of our kits are made in small batches or available for pre-order.
Pre-orders will ship as soon as they're in stock — the estimated timeframe will always be shown on our website.
Made-to-order items are prepared just for you after purchase — this allows us to reduce waste and ensure everything is freshly packed. Please allow a few extra days for production before dispatch.
🚚 Incorrect Shipping Information
Please double-check your shipping address when placing your order!
We are not responsible for orders sent to an incorrect address provided by the customer.
If you realise you made a mistake, please contact us at dearcraftco@houtlook.com as soon as possible. We’ll do our best to help, but we cannot change the delivery address once an order has been shipped.
📮Lost or Delayed Packages
Once your package has been handed over to the postal service, it’s out of our hands.
If your package is significantly delayed or appears lost, please contact us — we’ll do our best to assist you.
💌 Questions? Reach Out!
We’re a small team with big hearts and are always happy to help.
If you have any questions about shipping, custom requests, or want to say hello, you can reach us at dearcraftco@outlook.com — we’ll get back to you as soon as possible.
Thank you so much for supporting our little brand. Every order means the world to us, and we can’t wait to see what you’ll make. 💐
With love,
The Dear Craft Team