Refund policy

Thank you for shopping with us, and we hope you love your Dear Craft kit! But if something’s not quite right, we’re here to help.

 

🕐 30-Day Return Policy

You have 30 days from receiving your order to request a return.

To be eligible, your item must be:

• In the same condition that you received it
• Unworn, unused, with tags (if applicable)
• In its original packaging, with all parts intact
• Accompanied by proof of purchase (e.g. your confirmation email with your order number)

 

💌 How to Start a Return

Just drop us a message at dearcraftco@outlook.com. If your return is accepted, we’ll email you a return shipping label and instructions on how and where to send your item.

Please note: Returns sent without contacting us first will not be accepted.

You’re always welcome to email us with any questions about your return. We're here to make it easy.

 

🚚 Return Shipping Costs

For change-of-mind returns (including those made under the 14-day cooling-off period), return shipping costs are the customer's responsibility unless the item is damaged, faulty, or incorrect.

We’re happy to provide a return label and deduct the cost from your refund, or you may arrange your own shipping.

 

🔧 Damages and Issues

We carefully pack each item, but if something arrives damaged or incorrect, please contact us immediately so we can fix it. A photo/video or two helps us sort things out faster.

 

🚫 Non-Returnable Items

We’re unable to accept returns on:

• Custom or personalised orders
• Sale items
• Gift cards

 

European Union – 14-Day Cooling Off Period

If your order is shipped to an address in the European Union, you have the legal right to cancel or return your order within 14 days for any reason and without needing to give a reason.

To qualify, your item must be unused and returned in the original condition and packaging, as described above.

 

🔄 Exchanges

Need a different item? The quickest way is to place a new order and request a return for the original one — that way, we can get your new kit out to you without delay.

 

💳 Refunds
Once we’ve received and inspected your return, we’ll let you know if the refund is approved.
We’ll refund your original payment method within 10 business days if approved.

Please note: It may take additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please email us at dearcraftco@outlook.com, and we’ll look into it for you.

 

📦 Packaging Note:

Please open your parcel carefully so the packaging can be reused if you need a return. It's better for the planet and helps us reduce waste. 

If the outer packaging is returned damaged beyond reuse, we may deduct a small repacking fee from your refund. Thank you for helping us be more sustainable 🌱